Privacy Policy

 

Effective Date: August 08, 2025

 

At K20's Mobile Car Detailing, we are committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with Ontario’s privacy laws and Canada’s PIPEDA (Personal Information Protection and Electronic Documents Act).

By using our services, you consent to the practices outlined in this policy.

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Information We Collect

 

We collect only the information necessary to provide you with quality car detailing services. This may include:

• Personal Identification: Full name, address, phone number, email

• Vehicle Information: Make, model, year, license plate, VIN (optional)

• Payment Information: Credit/debit card details, billing address (processed securely via third-party services)

• Service History: Records of detailing services performed

• Communications: Any messages or inquiries you send to us

 

How We Use Your Information

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We use your information for the following purposes:

• To schedule and complete car detailing appointments

• To communicate with you regarding your service or inquiry

• To process payments and issue receipts

• To maintain internal records (e.g., service history, customer feedback)

• To improve our services

 

We do not use your information for unsolicited marketing unless you provide explicit consent.

 

How We Share Your Information

 

We do not sell or rent your personal information to any third party.

We may share your information only when necessary:

• With service providers who assist in operating our business (e.g., payment processors)

• When required by law, such as in response to a legal process or government request

• To protect our rights or property, or the safety of our customers or others

 

Data Security

 

We take reasonable steps to protect your personal information from loss, theft, and unauthorized access:

• Secure payment gateways

• Limited internal access to personal data

• Regular review of data handling practices

 

However, no method of transmission over the Internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your data but cannot guarantee absolute security.

 

Your Rights

 

As a customer in Ontario, you have the right to:

• Access the personal information we hold about you

• Request corrections to your personal information

• Withdraw consent for us to use your data (subject to legal or contractual restrictions)

• File a complaint with the Office of the Privacy Commissioner of Canada

 

To exercise your rights, contact us at the information provided below.

 

Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

 

Third-Party Links

 

Our website or communication may contain links to third-party websites (e.g., booking tools, payment processors). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

 

Changes to This Policy

 

We may update this Privacy Policy occasionally. Changes will be posted on our website with a revised effective date. Continued use of our services indicates your acceptance of the updated policy.

 

Contact Us

 

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

 

K20's Mobile Car Detailing
k20cardetailing@gmail.com
647 - 677 - 7313
 

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